Ichsan Saputra
I'm Data Analyst
About
"I am a Data Analyst and IT Support, where I am used to making daily, weekly and monthly data research results to be evaluated by the company's management. In addition, I also maintain several hardware and software so that the system continues to run and does not interfere with operational performance."
Data Analyst & IT Support
Enjoy helping companies understand and identify customer needs.
- Birthday: 06 Feb 1992
- Blog: www.ichsanx.blogspot.com
- Phone: +62-821-1234-2401
- City: Jakarta, INA
- Age: 33
- Degree: Bachelor Degree of Informatics Engineering
- Email: ichsan.saputra007@gmail.com
- Current Activities: Courses and Job Seekers
In my opinion, the role of a data analyst is very important because it can help companies in making decisions, increasing efficiency, and identifying business opportunities.
Skill
Programming Languages & Tools
Experience
Work Experience & Internship
PT. TELKOM INDONESIA
SPECIALIST & RESEARCH DATA ANALYTICS
Jakarta, Indonesia — APR 2025 - DEC 2025
Working as a partner of TELKOM company, by providing performance data support to officers and managers.
Job Desc:
- Responsible for collecting, managing, and reporting Sales, Revenue, Line In Service (LIS), and Churn data from the level BUD to the TELKOM regional level, particularly in the Enterprise segment, on a regular basis in accordance with established KPI targets.
- Coordinate across sub-directorates and units in managing and synchronizing various data sources.
- Conduct comparative analysis of Telkom products and competitors, including querying and processing data using Oracle, SQL, and Python to generate accurate and structured data.
- Remain vigilant for ad-hoc data requests from management and actively analyze, evaluate, and implement strategic interventions based on data findings to support business decision-making.
PT. TELKOMSEL
REPORT PERFORMANCE & ANALYTICS
Jakarta, Indonesia — DEC 2022 - DEC 2024
Working as a partner of TELKOMSEL company, by providing performance data support to officers and managers.
Job Desc:
- Collect, manage data and report the performance of front liners (Grapary, 147, E-Care) weekly or monthly according to existing KPI targets.
- Create sales reports starting from the area level, region to the lowest level, namely the name of the TSEL Grapary region itself.
- Create TNPS (Transactional Net Promoter Score) reports to explore customer needs issues.
- Standby if there is a data request needed by the Manager.
- Coordination related to management through various data resources, between sub-directorates and units.
- Analyze and evaluate and intervene from everything that has been done.
PT. TELKOM INDONESIA (Persero)
CRM IT DATABASE
Jakarta, Indonesia — JAN 2015 - DEC 2022
Working as a partner of TELKOM Group company, by providing performance data support to managers and senior managers.
Job Desc:
- Collect data and create executive performance reports according to the specified KPI (Sales, Churn CAPS, Revenue, Collection, Add On CRL, Assurance, TNPS).
- Collect data and create Billing Process reports (BP-1 & BP-2) Telkom starting from regional and witel segmentation.
- Manage applications and collect data for business processes via PostgreSQL to update DAPROS (Data Prospects) which will later be consumed by CTB (Caring Territory Base) agents.
- Synergize and coordinate related to data management between sub-directorates and units from various data resources.
- Standby if there is a data request needed by the Manager, OSM (Operation Senior Manager), and VP (Vice President).
- Analyze, evaluate and intervene from everything that has been done.
SUPPORTING LEADER CONTACT CENTER
Jakarta, Indonesia — AUG 2013 - JAN 2015
Working as a partner of TELKOM Group company, by providing reporting support to managers and senior managers.
Job Desc:
- Collect data and create daily, weekly and monthly performance reports 147/108/107.
- Create business process flow.
- Coordination related to solving cases in services if there are findings.
- Admin Web Knowledge Information System for Services Frontliner (147, Sosmed, Plasa).
- Standby if there is a request for data needed by the Manager
- Evaluate and intervene from everything that has been done.
PT. Media Prima
SUPERVISOR YELLOW PAGES
Jakarta, Indonesia — JUN 2010 - AUG 2013
Working as a partner of TELKOM Group company, by providing information services such as company address data and telephone numbers.
Job Desc:
- Fully responsible for the performance of TL (Team Leader) and agents.
- Make attendance of team leaders and agents.
- Monitor, assess and motivate agents and Team Leaders in work performance to match existing KPI.
- Coordinate with sales and book procurement parties according to existing stakeholders.
- Make daily, weekly and monthly book distribution reports.
- Evaluation and discussion with the team.
KANWIL DEPARTEMEN HUKUM DAN HAM DKI JAKARTA (DEPKUMHAM)
ADMINISTRATION
Jakarta, Indonesia — APR 2009
Internship Field Work Practice as Administrative Correspondence at DEPKUMHAM.
Job Desc:
- Scheduling Letters.
- Indexing Incoming Letters.
- Forwarding Letters.
- Distributing Letters.
- Numbering Outgoing Letters.
- Recapitulating Employee Absences.
- Typing on a Computer.
- Typing with a Manual Machine.
- Receiving Guests from Other Agencies.
- Receiving Telephones.
GIANT HYPERMART
SALES PROMOTION
Bekasi, Indonesia —FEB 2009
Internship Field Work Practice as Sales at GIANT HYPERMART.
Job Desc:
- Checking the condition of expired goods or not.
- Displaying goods to make them attractive.
- Conducting Stock Opname.
Education
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S1 (MERCUBUANA — 2010-2014)
Achievement
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CERTIFIED BEGINNER & INTERMEDIATE LEVEL ON DATA ANALYST COURSE
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CERTIFICATE WEBINAR PENGANTAR ANALISIS DATA
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CERTIFICATE FUNDAMENTAL COURSE INTRO TO SOFTWARE ENGINEERING
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CERTIFICATE FUNDAMENTAL ALGORITMA
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CERTIFICATE FUNDAMENTAL PYTHON
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CERTIFICATE EXCEL INTERMEDIATE
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CERTIFICATE FUNDAMENTAL EXCEL
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CERTIFICATE FUNDAMENTAL DATABASE MYSQL
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CERTIFICATE FUNDAMENTAL DIGITAL MARKETING
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CERTIFICATE WEB PROGRAMMING TRAINING
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CERTIFICATE OF ACHIEVEMENT AWARD HIGHER LEARNING
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CERTIFICATE PROGRAM VISUAL BASIC & MYSQL
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CERTIFICATE TEKNISI KOMPUTER
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CERTIFICATE ENTREPRENEUR TANDOMAS MANDIRI
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CERTIFICATE PRAKTERK KERJA LAPANGAN DEPKUMHAM